Terms & Conditions
The prices stipulated herein pertain to goods that are FOB (Free On Board) and located at Procurehaus Contract's Mississauga warehouse. It should be duly noted that these prices do not encompass expenses related to crating, shipping, sales taxes, or installation, unless otherwise explicitly specified.
Orders may be formally submitted through in-person interactions, electronic mail, or telephonic communication. These orders will only be deemed as accepted by Procurehaus Contract subsequent to the issuance of an official acknowledgment. In the event that an order is incomplete, additional information will be requisitioned prior to the issuance of the acknowledgment.
It is important to acknowledge that Procurehaus Contract is under no obligation to entertain changes that are requested beyond a time frame of 3 business days subsequent to the issuance of a confirmed acknowledgment or deposit.
TERMS OF PAYMENT
The terms of payment established by Procurehaus Contract necessitate a 50% deposit upfront, with the remaining balance due upon the arrival of the furniture to the Markham warehouse.
For non-stock items or factory orders, the customary lead time for delivery typically spans a period of 10-12 weeks. It is imperative to recognize that Procurehaus Contract shall not be held liable for any failures to deliver or perform, which may arise due to circumstances beyond its control, including but not limited to strikes, fires, compliance with government regulations, acts of nature, failure or delay of supply sources, or any other causes that are beyond the control of Procurehaus Contract.
CANCELLATION & RETURNS
The initiation of all cancellations and returns mandates prior written approval from Procurehaus Contract. Any payment previously applied to such orders will be credited to the account; however, a restocking fee of 40% shall be deducted. This credited amount may be utilized for future purchases in the form of a gift card. It is imperative to note that no cancellations or returns will be accepted in the case of custom orders beyond a period of 3 business days following the acknowledgment or deposit. Furthermore, it is crucial to emphasize that all items designated as "on sale" or floor models are considered final sale, as are all lighting fixtures.
Upon receipt of products, the consignee is responsible for conducting a thorough inspection for any possible damage or shortages. Any instances of damage or loss must be promptly reported by the consignee to the carrier.
Items may be stored in our warehouse upon the customer's written request for a duration of 15 days following their receipt. Subsequently, after the initial two-week period, a storage fee of $100 per item per month shall be assessed on the first of each month, unless otherwise stipulated. Items that remain unclaimed beyond a span of 90 days shall become the property of Procurehaus Contract, and any payments made shall be forfeited, unless otherwise authorized by Procurehaus Contract.
Procurehaus Contract extends a warranty period of two years from the date of shipment for its merchandise, guaranteeing freedom from defects in material and workmanship. During this warranty period, Procurehaus Contract shall exercise its discretion to either repair or replace merchandise found to be defective. This warranty, however, does not apply to damage resulting from accidents, transportation, alterations, misuse, tampering, scotch guarding, negligence, or abuse of the product. Additionally, fabrics and leathers are excluded from warranty coverage for wear or fading. Furthermore, this warranty does not extend to variations in color, grain, or texture of natural materials such as wood or leather, as these are natural phenomena beyond the control of Procurehaus Contract. Materials supplied by the customer (COM/COL) are expressly excluded from any warranty coverage. All warranty claims necessitate the return of the goods to Procurehaus Contract by the customer.
WEB and TELEPHONE
We accept major credit cards, namely VISA and MASTERCARD. A 50% deposit is required at the time of placing the order, with the remaining 50% payable upon the arrival of the order at our Markham warehouse.
In-store payments may be made using major credit cards such as VISA and MASTERCARD. Additionally, we also accept Debit Cards, Cash, Money Orders, and Certified Cheques. Similar to other payment methods, a 50% deposit is obligatory upon placing the order, with the remaining 50% due upon the arrival of the order at our Markham warehouse.
We are pleased to accept Purchase Orders and offer trade discounts. To establish an account with us, please feel free to contact us at firstname.lastname@example.org. It is noteworthy that prices quoted are FOB Markham warehouse and do not encompass crating, shipping, sales taxes, or installation, unless specified otherwise.
All orders, regardless of the method of submission, shall be officially accepted by Procurehaus Contract solely upon the issuance of a formal printed acknowledgment. Subsequently, it becomes the customer's responsibility to diligently verify the completeness and accuracy of the order, promptly informing Procurehaus Contract of any discrepancies or the need for additional information, such as the delivery address or telephone contact information.