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1.GENERAL APPLICATION

These Terms and Conditions ("Terms") apply to all quotes, orders, and sales of furniture and related goods ("Products") provided by Procurehaus ("Seller") to the buyer ("Client"). By placing an order or accepting delivery of Products, the Client agrees to be bound by these Terms, which supersede any prior agreements or client-provided terms unless explicitly agreed to in writing by Procurehaus.

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2. ORDERS, PRICING, AND PAYMENT

• Quotes: All quotes are valid for a period of 30 days unless otherwise specified in writing.

• Payment Terms: A standard deposit (as specified on the invoice) is required to initiate production. The remaining balance must be paid in full prior to the release of goods for shipping, unless alternative credit terms have been formally established.

• Delays in Payment: Failure to remit payment according to the agreed schedule may result in paused production, delayed shipping, or storage fees.

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3. SHIPPING, DELIVERY, AND CUSTOMS

• Logistics Liability: Procurehaus coordinates shipping via third-party freight and logistics providers. Procurehaus is not liable for delivery delays, service failures, or secondary billing inconsistencies caused by third-party carriers.

• Customs and Clearances: While Procurehaus assists in facilitating cross-border shipments, we are not responsible for delays, holds, or additional fees incurred at customs that are outside of our direct control. The Client is responsible for any secondary payments required by local authorities unless strictly specified otherwise in the final invoice.

• Storage Fees: If the Client is unable or unwilling to accept delivery of the Products on the scheduled delivery date, Procurehaus reserves the right to charge applicable storage fees until delivery can be completed.

 

4. INSPECTION AND ACCEPTANCE

• Immediate Inspection: The Client must thoroughly inspect all Products immediately upon arrival.

• Reporting Damage: Any visible damage, shortages, or discrepancies must be noted directly on the Bill of Lading (BOL) or delivery receipt at the time of delivery. Claims for transit damage or missing items must be reported to Procurehaus in writing within 48 hours of receipt.

• Acceptance: Failure to report damage within the 48-hour window constitutes full acceptance of the Products in their delivered condition and waives the Client’s right to claim transit-related or cosmetic damages.

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5. 3-YEAR LIMITED WARRANTY & STRICT EXCLUSIONS

Procurehaus provides a 3-Year Limited Warranty to the original purchaser, covering manufacturing and structural defects in frames and joinery under normal, intended use.

To protect against unwarranted claims, this warranty strictly excludes the following non-manufacturing issues:

• Surface and Finish Damages: Scratches, dents, chips, fading, or abrasions to wood, metal, or painted surfaces that occur after the product has been delivered and accepted.

• Improper Use & Weight/Impact Damage: Structural failure or damage to joinery caused by excessive weight, abuse, drop impacts, or use of the furniture outside of standard hospitality parameters.

• Upholstery Breakages: Tears, punctures, pilling, stretching, or staining of fabrics, leathers, or vinyls resulting from use, improper cleaning, or normal wear and tear.

• Environmental Damage: Warping, splitting, or fading caused by exposure to extreme temperatures, direct sunlight, moisture, or improper climate control in the installation environment.

• Unauthorized Modifications: Any damage or failure resulting from repairs, reupholstery, or modifications performed by personnel not authorized by Procurehaus.

Note: Warranty claims must be submitted in writing with supporting photographic evidence. Procurehaus reserves the right to determine, at its sole discretion, whether a defect is structural (covered) or related to the exclusions above (uncovered).

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6. LIMITATION OF LIABILITY

In no event shall Procurehaus be liable for any indirect, special, incidental, or consequential damages, including but not limited to loss of profits, loss of use, or business interruption, arising out of or related to the sale, delivery, or use of the Products. Procurehaus' total liability for any claim shall not exceed the original purchase price paid by the Client for the specific Product in question.

 

7. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which the Procurehaus entity issuing the invoice is headquartered. Any disputes arising from these Terms shall be resolved through good-faith negotiation; if unresolved, they shall be subject to the exclusive jurisdiction of the courts in that respective region.